"Infosys is among the strongest offshore providers in applications outsourcing (AO). Like its contemporaries, its rapid growth indicates that it is competing effectively in the AO market. Infosys is not always viewed as the most price-competitive of the offshore providers, but its strong reputation for cultural fit among North American customers allows it to compete effectively with multinational corporations (MNCs) and offshore rivals alike."
Another brilliant strategic move by the Indian companies is in expanding to the emerging BRIC economies of Brazil, Russia, India and China faster than their North American companies like EDS, IBM, Accenture. They are foraying into these new markets with two purposes in mind. One to capture new clients and two to develop new offshore development centers that they can then plug into their GDM model to serve clients across time zones even more seamlessly.
The Forrester report is a recognition of the huge strides Indian software MNCs are making just 1.5 decades after their appearance on the global stage.